Privacy Policy

Welcome to Sydney Underground Streaming Services (SUSS), a social network, streaming platform and digital performance platform. SUSS values the privacy of the users, subscribers, publishers, members, and others who visit and use the SUSS service (collectively or individually, “you,” “You” or “Users”).

We know that you care how information about you is used and shared. This Privacy Policy explains what information of yours will be collected by SUSS when you use the SUSS service, how the information will be used, and how you can control the collection, correction and/or deletion of information. 

We will not use or share your information with anyone except as described in this Privacy Policy. By using SUSS, you expressly consent to the information handling practices described in this Privacy Policy.

Information We Collect

User-Provided Information  You provide us information about yourself, such as your name and e-mail address, if you register for a User account with SUSS. This information is collected by SUSS for identification purposes only, i.e. to ensure you are not a robot or a fake account. This information will at no point be shared with a third party. 

If you correspond with us by email, we may retain the content of your email messages, your email address and our responses. We may also retain any messages you send through the SUSS service, in particular through Chat. 

SUSS utilises Stripe for all credit card transactions. Stripe is a PCI Service Provider Level 1 which is the highest grade of payment processing security. Credit card information is securely processed by Stripe and is at no time transmitted to or seen by SUSS.

Non User-Provided Information – In addition to the information you provide to us directly, we may collect information about your use of the SUSS service. For example, we may collect information about the SUSS stream you access, the time and duration of your use of SUSS and other information about your interaction with content offered through a SUSS stream. This information is captured to allow us to constantly improve the User experience and to provide demographic information to our sponsors and advertisers (once aggregated into demographic data; your personal details will not be shared). 

Cookies  Cookies are small files that are placed on your computer when you visit a website. Cookies may be used to store a unique identification number tied to your computer or device so that you can be recognized as the same user across one or more browsing sessions, and across one or more sites. Cookies serve many useful purposes. For example: Cookies can remember your sign-in credentials so you do not have to enter those credentials each time you visit a Service.

Cookies can help us understand which parts of our Services are the most popular because they help us see which pages and features visitors access and how much time they spend on the pages. By studying this kind of information, we are able to adapt our SUSS service and provide you with a better experience.

Most browsers accept cookies automatically, but can be configured not to do so or to notify the user when a cookie is being sent. If you wish to disable cookies, refer to your browser help menu to learn how to disable cookies. If you disable browser cookies or flash cookies, it may interfere with the proper functioning of the SUSS service.

How We Use Your Information

We use your information to: (a) ensure you are not a robot or a fake account, (b) remember information so that you will not have to re-enter it during your visit or the next time you visit the site; (c) provide custom, personalised content and information; (d) monitor the effectiveness of our SUSS service; (e) monitor aggregate metrics such as total number of visitors, traffic, and demographic patterns; (f) diagnose or fix technology problems reported by our Users or engineers that are associated with certain IP addresses; and (g) help you efficiently access your information after you sign in.

By providing SUSS your email address you consent to our using the email address to send you SUSS related notices, including any notices required by law, in lieu of communication by postal mail. You also agree that we may send you notifications of activity on the SUSS site to the email address you give us, in accordance with any applicable privacy settings. We may use your email address to send you other messages, such as newsletters, changes to features of the SUSS service, or special offers. 

You may opt-out of any communications by contacting usat [email protected]. Opting out may prevent you from receiving email messages regarding updates, improvements, or offers. 

Following termination or deactivation of your account, SUSS may retain your profile information and User submissions for a commercially reasonable time for backup, archival, or audit purposes. 

How We Share Your Information

Other Parties When Required by Law or As Necessary to Protect Our Users and Services  We may share your personal information as we believe is necessary or appropriate to protect, enforce, or defend the legal rights, privacy, safety, or property of the SUSS service, our employees or agents or users or to comply with applicable law or legal process, including responding to requests from public and government authorities.

Logging In Through Social Media Services – If you log into the SUSS service with a social media service or if you connect a social media account with the SUSS service, we may share your information with that social media service. The social media services’ use of the shared information will be governed by the social media services’ privacy policy and your social media account settings. If you do not want your information shared in this way, do not connect your social media service account with your account.

Third Parties that Provide Content or Advertising – Some of the content or advertising on our SUSS site may be provided by third parties, such as our advertisers and sponsors. These third-parties may collect or receive certain information about your use of the SUSS service, including through the use of cookies and similar technologies, and this information may be combined with information collected across different websites and online services. This will be demographic information only. Your personal information will never be shared with a third party. 

Links to Third-Party Sites – SUSS may link to third-party websites and services that are outside our control. We are not responsible for the security or privacy of any information collected by other websites or other services. You should exercise caution, and review the privacy statements applicable to the third-party websites and services you use.

Except as otherwise described in this Privacy Policy, SUSS will not disclose personal information to any third party unless required to do so by law or subpoena or if we believe that such action is necessary to (a) conform to the law, comply with legal process served on us or our affiliates, or investigate, prevent, or take action regarding suspected or actual illegal activities; (b) to enforce our Terms of Service, take precautions against liability, to investigate and defend ourselves against any third-party claims or allegations, to assist government enforcement agencies, or to protect the security or integrity of our site; and (c) to exercise or protect the rights, property, or personal safety of SUSS, our Users or others. 

How We Protect Your Information

SUSS uses commercially reasonable physical, managerial, and technical safeguards to preserve the integrity and security of your personal information and implement your privacy settings. We cannot, however, ensure or warrant the security of any information you transmit to SUSS and you do so at your own risk. Once we receive your transmission of information, SUSS makes commercially reasonable efforts to ensure the security of our systems. However, please note that this is not a guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. Your privacy settings may also be affected by changes to the functionality of SUSS’s distributors, such as social networks. SUSS is not responsible for the functionality or security measures of any third party.

To protect your privacy and security, we take reasonable steps (such as requesting a unique password) to verify your identity before granting you access to your account. You are responsible for maintaining the secrecy of your unique password and account information, and for controlling access to your email communications from SUSS, at all times.

Compromise of Personal Information

In the event that personal information is compromised as a result of a breach of security, SUSS will promptly notify those persons whose personal information has been compromised, in accordance with the notification procedures set forth in this Privacy Policy, or as otherwise required by applicable law.m in a moderation queue.

Your Choices About Your Information

You may update or correct your account information and email preferences at any time by logging in to your accountYou can review and correct the information about you that SUSS keeps on file by contacting us directly. Please email [email protected] with your inquiry.

Links to Other Web Sites

We are not responsible for the practices employed by websites linked to or from SUSS, nor the information or content contained therein. Please remember that when you use a link to go from SUSS to another website, our Privacy Policy is no longer in effect. Your browsing and interaction on any other website, including those that have a link on our website, is subject to that website’s own rules and policies. Please read over those rules and policies before proceeding.

Changes to Our Privacy Policy

If we change our privacy policies and procedures, we will post those changes on the SUSS site to keep you aware of what information we collect, how we use it and under what circumstances we may disclose it. Changes to this Privacy Policy are effective when they are posted on this page.


If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this website, please contact us at [email protected] to discuss. 

The services are offered by Sydney Underground Streaming Sessions which is based at Level 1, 259 Riley Street, Surry Hills, Sydney, Australia, 2010.